Welcome to Bide Hotels. By booking a stay at any of our properties — The View (Thurso), The Villa (Montrose), or The Hearth (Ballater) — you agree to the terms and stay guidelines set out below.
1. Direct Booking Guarantee & Rates
Booking directly via bidehotels.com guarantees our best available rate with an automatic 15% direct discount compared to online travel platforms. Corporate and bulk bookings made via our business team or work.bidehotels.com are eligible for tiered savings up to 30%.
All prices quoted include applicable UK VAT unless otherwise specified. Full payment is taken at the time of reservation or per the specific rate plan selected during checkout.
2. Check-In & Check-Out Times
- Check-in: From 3:00 PM onwards.
- Check-out: By 10:00 AM on the date of departure.
- Early Check-in / Late Check-out: Can often be accommodated subject to housekeeping scheduling and room availability. Please contact our team via WhatsApp, phone, or email ahead of time.
3. Digital Keyless Access & Security
Our hotels operate a front-desk-free, digital self check-in model. You will receive your digital check-in link and PIN access code prior to your scheduled arrival. On-site, guests can also scan the QR code located outside or inside the room to access the check-in app and retrieve their door entry codes. Our 24/7 concierge team can also unlock doors remotely from our backend if you need immediate assistance upon arrival.
Guests are responsible for maintaining the confidentiality of their PIN code and must not share it with unauthorized individuals.
4. Pet Policy
Pets are welcome in selected rooms only. If you intend to bring a dog or pet, you must contact our operations team directly via phone, email, or WhatsApp to confirm your chosen room is pet-friendly prior to booking. A pet fee of £20 per stay applies to cover specialized post-stay sanitization and maintenance.
5. Cancellations & Modifications
- Flexible Direct Rates: Free cancellation or date changes up to 48 hours prior to 3:00 PM on the scheduled arrival date.
- Non-Refundable Rates: Non-refundable and non-amendable once confirmed.
- Corporate & Extended Stays: Governed by the specific cancellation terms agreed within your corporate booking agreement.
6. Non-Smoking Policy & Guest Conduct
All indoor hotel areas, rooms, and suites are strictly non-smoking and non-vaping. A specialist deep cleaning charge of £250 will be charged to the card on file for any violation.
Guests are expected to treat the property, local neighbours, and fellow guests with respect. Any malicious damage, missing provisions, or anti-social behaviour will result in immediate termination of the stay without refund, and repair/replacement costs will be charged in full.
7. Invoices & Business Stays
Automated, itemized VAT invoices are issued electronically upon checkout to the email address provided during reservation. If you require a specific corporate entity name or purchase order number on the invoice, please provide it prior to departure.
8. Governing Law
These terms and any disputes arising out of or in connection with your stay are governed by the laws of Scotland and the exclusive jurisdiction of the Scottish courts.
9. Contact Us
For inquiries regarding your reservation or these terms, please contact:
Email: hello@bidehotels.com
Telephone: +44 7441 368237
Central Desk: Bide Hotels, Scotland, United Kingdom.